Multipay is a cutting-edge financial app that facilitates seamless money transfers and provides a secure platform for managing your financial transactions.

You can download the Multipay app from the App Store for iOS devices and Google Play Store for Android devices. Simply search for “Multipay Mobile Banking” and follow the on-screen instructions to install the app on your device.

To register for Multipay, download and open the app, then enter your phone number, name, surname, date of birth, and create a secure password. After registration, you can access the app, but transactions will remain disabled until verification is completed.

To activate full functionality, start the verification process from Settings, where you will provide personal and identification details and complete an automated liveness check. Once KYC is successfully completed, your account will be fully activated.

The verification process in Multipay ensures the security and integrity of our platform. To complete this step, users are required to take a photo of their passport or ID card. Additionally, users will need to take a video selfie, starting with a neutral expression, then smiling, and ending with another neutral expression. This process helps us verify your identity effectively.

Yes, your security is our top priority. Multipay employs advanced encryption technologies to protect your personal information during the verification process. Rest assured that your data is handled with the utmost care and confidentiality.

You can access the Multipay app after registration without completing the verification process. However, until verification is completed, you will not be able to make transactions or request a card.

To unlock all features, including money transfers and card services, you must complete the full verification and KYC process.

The verification process typically takes a few minutes to complete. However, in some cases, it might take slightly longer based on the volume of verifications. We appreciate your patience, and rest assured, we are working diligently to process your verification as quickly as possible.

If your verification fails, please double-check the information provided and ensure that the photos and video selfie are clear and meet the required criteria.
If you continue to experience issues, contact our customer support team via email at support@multipay.ge or through the “Report a Problem” section in the Multipay app.

KYC stands for Know Your Customer, a process used to verify the identity of the app users. It is a mandatory step to ensure the security and compliance of financial transactions. You will need to complete the KYC process by filling those graphs.

KYC process is part of registration. You will be able to pass it after successful verification.

Yes, Multipay offers Face ID authentication for added security and convenience. You can enable Face ID from the app settings after completing the initial setup.

Multipay’s OTP Code Sender is a robust security feature designed to protect your financial activities. It generates One-Time Passwords (OTPs) for secure authentication during transactions. In case you don’t receive the OTP or if it expires, you have the convenience to resend the OTP directly from the app, guaranteeing a smooth and secure transaction experience.

In case of a lost or stolen phone, contact our support team immediately at support@multipay.ge. We’ll guide you through the necessary steps to secure your account and prevent unauthorized access.

 For any changes related to your contact information, please reach out to us at support@multipay.ge. We’ll assist you in updating your details, ensuring the security of your Multipay account.

Your account balance is displayed directly on the home screen of the app. As soon as you log in, you can view your available balance and easily monitor your transactions.

You can top up your Multipay wallet using several available options:

• tbc pay terminals

• tbc mobile bank

• a direct deposit within the multipay app

Multipay allows you to transfer and withdraw funds easily.
You can send money to other Multipay users using a mobile phone number or a QR code.
Funds can be withdrawn to a bank account via IBAN transfer.

The QR button provides quick access to QR-based transfers.
By tapping the QR button once, the camera opens, allowing you to scan another Multipay user’s QR code and send money.
By pressing and holding the QR button for 3 seconds, your personal QR code is displayed so others can scan it and transfer funds to you.

Multipay provides users with an electronic wallet. You can request a Multipay card, which will be linked directly to your wallet.
Adding external or multiple cards to the account is not supported.

Yes, the Multipay card is a paid service. Details regarding the card fee are provided during the card request process.

The Multipay card can be used exclusively at TBC Bank terminals and ATMs.

No worries! Utilize our Password Recovery feature. Simply follow the prompts in the app to reset your password securely and regain access to your account.

Stay informed by accessing our Terms and Conditions directly within the app’s settings. If there are updates or new documentation, you will receive timely notifications upon opening the app.

Multipay is free to download and use. However, certain transactions or services may have associated fees, which will be clearly displayed before you confirm the transaction.

If you encounter any issues or have questions, you can email us at support@multipay.ge . For your complaints,please contact us at complaint@multipay.ge.  OR in application Simply go to Settings, then click on Report a Problem. Your concerns will be promptly addressed by our dedicated support team, ensuring a seamless experience for all our users.